UUBet Privacy Policy – Data Protection & Player Privacy in Malaysia

1 Information We Collect

UUBet collects personal information from you through several different channels. The following are the main categories of information we collect:

Registration & Identity Information:

• Full name as stated on your official identification document
• Date of birth for age verification (21 years and above)
• Active Malaysian phone number
• Email address
• Passwords (stored in hashed form and unreadable by any party)
• Identity document (Malaysian IC or passport) – requested only during the KYC process

Financial & Transaction Information:

• Payment method details – e-wallet numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account number, or FPX details via Maybank2u or CIMB Clicks
• Deposit and withdrawal history
• Betting records and game history
• Current account balance

Technical & Usage Information:

• IP address and approximate location information
• Device type, operating system, and browser used
• Session data – pages visited, time spent, and actions taken
• Cookie data and similar tracking technologies
• Technical error logs for troubleshooting purposes

2 How We Use Your Data

The information we collect is used solely for the following purposes:

UUBet will not use your data for any purpose other than those listed above without first obtaining fresh consent from you. Whenever the purpose for using your data changes materially, we will notify you and request renewed consent where required.

3 Data Sharing with Third Parties

UUBet takes a strict approach to data sharing. We do not sell, rent, or trade your personal data. However, there are specific situations where we may need to share your information with selected third parties:

All third parties we work with are bound by data processing agreements that require them to protect your information to a standard at least equivalent to UUBet's own. UUBet is not responsible for the privacy practices of third parties operating outside our platform.

4 Data Security

Protecting your data is a responsibility we take seriously. UUBet implements multiple layers of security to ensure your personal information remains protected at all times:

• Transmission encryption: All communications between your device and UUBet's servers are secured using TLS 1.3 with 256-bit SSL certificates. This means every piece of information you send and receive — including passwords, payment details, and game data — is fully encrypted in transit.
• Storage encryption: Sensitive data stored on UUBet servers is protected using AES-256 encryption. Passwords are stored with a one-way bcrypt hashing algorithm, meaning no one — including UUBet staff — can ever view your original password.
• Tiered access control: Only UUBet staff who require access to specific data in order to perform their duties are permitted to do so, in accordance with the principle of least privilege.
• Continuous monitoring: UUBet's systems are monitored around the clock to detect any unauthorised access attempts, data anomalies, or potential security breaches. All security incidents are responded to within defined timeframes in accordance with our incident response protocol.
• Regular security audits: UUBet conducts regular penetration testing and independent security audits to identify and address any vulnerabilities in our systems before they can be exploited.
• Two-factor authentication: UUBet members are encouraged to enable two-factor authentication (2FA) in their account settings for an additional layer of security that protects the account from unauthorised access even if the password is compromised.

5 Cookies & Tracking Technologies

UUBet uses cookies and similar technologies to enhance your experience on the platform. Below are the types of cookies we use and their purposes:

• Essential Cookies (Required): These cookies are required for core platform functionality – including login authentication, session management, and security. Without them, the UUBet platform cannot function properly and they cannot be disabled.
• Preference Cookies: These cookies store your preferences — such as your chosen language, display layout, and game selections — so you don't have to reconfigure them each time you log in to UUBet.
• Analytics Cookies: UUBet uses analytics data collected through cookies to understand platform usage patterns, identify areas for improvement, and measure the effectiveness of new features. This data is processed in aggregate and does not identify you individually.
• Security Cookies: Used to detect and prevent fraudulent activity, including multiple simultaneous logins from different locations and unauthorised access attempts.

You can manage your cookie settings through your browser settings. However, disabling essential cookies will significantly affect the functionality of the UUBet platform. For information on managing cookies in your specific browser, please refer to your browser's help documentation.

6 Your Rights Regarding Personal Data

As a UUBet member, you have the following rights regarding your personal data. We are committed to processing every request within 30 business days:

To exercise any of the rights above, contact the UUBet privacy team by email at support@uubet.site by clearly stating the right you wish to exercise and providing sufficient identifying information for us to verify your identity before processing the request. This is a security measure to ensure your data is not disclosed to unauthorised parties.

7 Data Retention & Deletion

UUBet retains your personal data for as long as your account is active, and for the required period thereafter based on the following requirements:

• While your account is active: All information related to an active account is fully retained so you can access your transaction history, game records, and profile information at any time.
• After account closure: Financial and transaction records are retained for 7 years after account closure to meet legal compliance requirements related to accounting and anti-money laundering (AML). This is the minimum mandatory retention period and cannot be reduced upon individual request.
• Security logs: System activity logs used for fraud detection and security are retained for 12 months before being automatically deleted.
• Marketing data: If you withdraw your consent for marketing communications, data used solely for that purpose will be deleted within 30 days after the opt-out request is received.

Once the applicable retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Marketing Communications

UUBet may send you marketing communications about the latest promotions, deposit bonuses, free spin offers, or VIP programmes that we think may interest you, based on the gaming preferences you have shown.

All UUBet marketing communications are sent on a consent-only basis – you will be asked to provide explicit consent during registration and can update your communication preferences at any time via:

• Your UUBet account settings under the "Notifications & Communications" section
• The unsubscribe link found at the bottom of every marketing email
• Contact our support team at support@uubet.site and state your preferences

Important note: Withdrawing your consent for marketing will not affect your receipt of essential service communications, such as transaction notifications, account updates, and security alerts, which form part of UUBet's core service.

9 Child & Minor Protection

UUBet strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect any personal information from individuals below this age.

• All registrants are required to confirm that they are 21 years of age or older during the registration process.
• UUBet reserves the right to request proof of age (identification documents) at any time to verify a member's age eligibility.
• If we become aware that personal information belonging to a minor has been collected, we will take immediate steps to delete that information and suspend the account in question.
• Parents or guardians who discover that their child or ward has registered a UUBet account are urged to contact us immediately at support@uubet.site so that we can take appropriate action.

UUBet also provides tools that parents or guardians can use to monitor and restrict access to online betting sites through parental control software available on devices and networks. For more information, please visit the Responsible Gaming us.

10 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact the UUBet privacy team through the following channels:

When contacting us regarding your personal data, please include the following to help us process your request efficiently: your registered full name, your registered phone number or email address, the nature of your request, and any relevant supporting information where applicable.

UUBet is committed to responding to all privacy-related enquiries promptly and within a reasonable timeframe. We will keep you informed of the progress and outcome of your request at every stage of the process.

Changes to this Privacy Policy: UUBet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal compliance requirements, or service improvements. You will be notified of any material changes via email or an in-platform notification at least 14 days before they take effect. Continued use of the UUBet platform after the effective date of any changes constitutes acceptance of the updated policy.